Front Office Manager
Job Title: Front Office Manager
Work Type: Full Time
Job location:
Karri Valley Resort - Pemberton
6260 Pemberton
Western Australia
Australia
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About the job
Duties & Responsibilities:
-yield management & selling
-Effectively plan and administrate roster covering front office operations
-Supervise and co-ordinate training of guest service agents
-Ensure guest service agents are informed of duties and are sufficiently equipped with the knowledge and skills to complete shifts effectively
-Address customer service concerns quickly and appropriately
-Co-ordinate end of month reports for Perth Head Office-
-Effectively market the resorts accommodation and facilities
-Perform duties and projects as requested by the General Manager
Skills required:
Experience:
-Yield management and rate selling
-Advanced knowledge in Fidelio and configuration
-Training and experience in hospitality industry
-Excellent interpersonal and communication skills
-Supervisory skills